Terms of Service

By accessing or using Rehal (“the Service”), you agree to be bound by these Terms of Service. If you are using Rehal on behalf of an institution, you represent that you have authority to bind the institution to these terms.

You agree not to:

• Use the Service to process audio that is not your students' Quran recitations
• Attempt to reverse-engineer or copy the AI grading system
• Share login credentials with individuals outside your institution
• Upload content that violates applicable laws or regulations
• Attempt to circumvent the voice biometric system
• Use automated means to access the Service beyond normal use

Institutions using Rehal are responsible for:

• Obtaining appropriate consent from students and parents before enrolling them
• Ensuring their use complies with applicable local privacy laws (GDPR, COPPA, PDPA, etc.)
• Maintaining the confidentiality of admin and teacher credentials
• Reviewing AI grading results before communicating them to students or parents
• Notifying us promptly of any unauthorized access or security breaches

Rehal and its technology, including the FastConformer ASR model, tajweed engine, voice biometrics system, and platform design, are owned by Rehal and protected by applicable intellectual property laws. Your institution retains ownership of all student data and recordings uploaded to the platform.

We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance, infrastructure outages, or force majeure events may cause temporary unavailability. We will provide reasonable advance notice of planned maintenance. Enterprise customers may negotiate specific SLA terms.

Either party may terminate the relationship at any time. Upon termination, we will provide a 30-day window during which you can export your data. After this period, data will be permanently deleted in accordance with our Privacy Policy. We reserve the right to immediately suspend accounts that violate these terms.

To the maximum extent permitted by law, Rehal shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising under these terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

These terms are governed by applicable law in the jurisdiction in which Rehal operates. For institutions in the European Union, EU consumer protection law applies. We will make reasonable efforts to resolve disputes informally before resorting to formal proceedings.

Questions about these Terms can be directed to:
Email: legal@rehal.io